Automating these agreements with CPQ reduced the cycle time in setting pricing. The Conga CPQ functionality allowed the company to expedite the generation of annual pricing agreements for these products and send them to clients. Initially, Charles River Laboratories implemented Conga CPQ in its Microbial business which has a wide range of SKU-based products. A primary goal of implementing Conga was to standardize and automate the creation and storage of all customer-facing agreements and consolidate them into a single repository for requesting, generating, and post-execution management. To help address these challenges, Charles River Laboratories chose to implement Conga’s configure, price, and quote (CPQ) and contract lifecycle management (CLM) solutions. We really think that the improvements that we could get in the contract lifecycle area supported our company’s mission.' Solution He shares, “Our main priorities for selecting a solution were around efficiency and business intelligence. Lou Savarino, Senior Project Manager in Global Technology at Charles River Laboratories, oversees a team that supports the commercial functions of marketing and sales with technology platforms and process improvement initiatives. That involved giving negotiators and other stakeholders easier access to create and find customer agreements, so they could quickly understand terms and speed up the entire process. Finally, employees involved in the contracting cycle lacked knowledge and understanding of the key clauses and data points needed in the agreements.Ĭharles River Laboratories wanted to improve the speed and efficiency behind its contracting process and enhance its business intelligence. Next, information and documents were scattered across multiple resources, such as shared drives, applications, and file cabinets, making it more difficult to research and compile materials. First, the contracting process took too long and required significant time investments from highly-skilled sales and legal teams as information was passed back and forth between parties. There were three main challenges that Charles River Laboratories faced with its contract lifecycle. Its goal was to accelerate this support, but its contracting process presented a significant stumbling block to reaching this goal. ChallengeĬharles River Laboratories provides support to biotech and pharmaceutical clients developing therapies to improve lives. A leading contributor to the advancement of novel therapeutics and medical treatments, Charles River Laboratories offers scientific expertise and assistance to pharmaceutical and biotech companies to ensure safe and effective drugs are brought to market. Since then it has grown to a global company that provides products and services across the drug discovery and development continuum. Charles River Laboratories began as a one-person laboratory in 1947.

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